This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Once you complete your purchase on the website, you should be redirected to an order confirmation page. This page will often display your order number and the details of your order.

Give the gift of choice with our versatile gift cards! Whether it’s for a birthday, holiday, or just because, our gift cards are the ideal present for your loved ones. Available in various denominations, our gift cards can be used both online and in-store, making shopping convenient and enjoyable.

At Smind, we believe in creating a positive impact on the planet and its people. Our commitment to sustainability is at the core of everything we do, from the materials we choose to our manufacturing processes and beyond.